Patient Support
International Patients
Many of our patients attend The London Foot & Ankle Surgery from abroad. There are several things to consider when arranging an international visit, and we generally recommend the following:
Insured Patients
We are not directly involved in applying for a visa to enter the country for medical reasons. This is something that each patient will have to arrange dependent on their own circumstances. However, the consultant who you wish to see can provide a letter confirming your appointment and this may be helpful when applying for your visa.
Interpreters
We strongly advise our international patients who require an interpreter to arrange this prior to their appointment. we do not provide an interpretation service. Many embassies will provide advice and support when arranging an interpreter. Alternatively, there are many concierge services who can assist with both interpretation and accommodation that we work with. Please ask for more details.
Registration
Patients can register and arrange an appointment via our secure patient portal, Carebit. Click here for details.
Long Distance Consultation
We offer virtual consultations via our secure patient portal remote system with Mr. Kaser Nazir
notice
- If you are using health insurance please contact your provider before booking to authorise.
- If you are self-funding, a virtual consultation fee is £250.
Medical Insurance
The consultants and specialists at The Foot & Ankle Surgery are registered with all major insurance providers.
Symptoms and Diagnosis
Your insurance provider will have their own procedure for authorising payments for your care. For UK based insurers, including BUPA, AXA PPP, Cigna, Vitality, Simply Healthy, and WPA, this procedure will involve three stages:
- GP Referral: your provider will require that a GP refers you to see a specialist who is best placed to help you. This referral may be to see a particular specialist at The London Foot & Ankle Surgery, or may be an open referral. Your GP may also recommend a particular treatment or procedure and it may be helpful to make your provider aware of this.
- Authorisation Code: Following receipt of a referral from your GP, your insurance provider will issue you with an authorisation code associated with your initial consultation.
- Arrange An Appointment: When arranging an appointment with us we will ask you to provide your Policy Number and your Authorisation Code. Having these to hand when booking your appointment will help to ensure a quick registration.
International Insurance Providers:
If your insurance provider is international, they will have their own procedure for authorising the payment of your care. If this is the case, we recommend that you contact your provider and they will advise you as to how to proceed prior to arranging your appointment with us. If you require any more information or advice on authorising payments with your insurance provider, please do not hesitate to contact our team.
International Insurance Providers
If your insurance provider is international, they will have their own procedure for authorising the payment of your care. If this is the case, we recommend that you contact your provider and they will advise you as to how to proceed prior to arranging your appointment with us. If you require any more information or advice on authorising payments with your insurance provider, please do not hesitate to contact our team.
Testimonials
The consultants and specialists at The Foot & Ankle Surgery are registered with all major insurance providers.
Morton’s Neuroma Injection
For all you fearful patients with Morton’s neuroma out there! Please don be afraid of the injection. I spent days fearing the worst and Mr Nazir did the injection using the ultrasound machine and it was virtually painless.
Saad Bin Khalifa
I had suffered form flat feet for many years making my feet ache every time I walked more than 15 minutes. I tried special orthotics and found that they just hurt my arch all the time. I have to thank this clinic for introducing me to the hyprocure procedure which I had done on both feet over the last year.
Pre-Surgery
Every surgical procedure has a unique context and may require you to make preparations before the procedure is carried out and for your postoperative rehabilitation. Because each procedure is unique it is important that your surgeon provides information on the details of the procedure, the prognosis, possible risks and expected recovery time. Below is a general guideline to preparation for your surgery so you can ensure that you have all the information you need and know what to ask from your surgeon.
Employment and Recovery:
Prior to surgery your employer may request a letter to take time off to recover, our clinical team can prepare and provide this when requested.
Recovery Period:
We strongly advise our international patients who require an interpreter to arrange this prior to their appointment. Although many of our consultants are multilingual, we do not provide an interpretation service. Many embassies will provide advice and support when arranging an interpreter. Alternatively, there are many concierge services who can assist with both interpretation and accommodation that we work with. Please ask for more details.
- Let you family and friends know what is happening. This way you will benefit from support such as, checking in on you, helping perform certain tasks that might be hard and keeping you engaged and entertained.
- Let you family and friends know what is happening. This way you will benefit from support such as, checking in on you, helping perform certain tasks that might be hard and keeping you engaged and entertained.
- Let you family and friends know what is happening. This way you will benefit from support such as, checking in on you, helping perform certain tasks that might be hard and keeping you engaged and entertained.
Post-Surgery | Pain and Swelling:
Many surgical procedures will result in pain and swelling at the site of the surgery. The pain is due to the trauma of surgery, which is dependent on the type of procedure that you are undergoing. The swelling is due to increase blood flow as the body heals, which can be exacerbated when immobilisation is required postoperatively, as your leg muscles contract less and hence less blood flow. Pain Management: Anesthetists may administer local or peripheral nerve blocks to manage pain, which will be effective in the short term after the procedure. Narcotics and anti-inflammatory medication can be helpful to control pain directly after surgery, although these can have side effects so it is important to query this with your surgeon. Keeping the leg elevated can help reduce both pain and swelling.
Activity Modification:
Following surgery it is important to rest with your leg elevated. Your surgeon will discuss this further during your consultation. They will provide a staged recovery plan, providing details on how much activity you can carry out and when to increase activity levels.
